Shipping policy
We provide professional and protective global shipping services for all vinyl, CD and music-related merchandise. Physical music media is fragile, pressure-sensitive and easy to scratch or deform during long-distance international transportation. Therefore, every record and disc is packaged with exclusive shockproof, dust-proof and anti-pressure packaging to maximize transportation safety.
Each vinyl record is equipped with a brand-new inner sleeve and outer protective cover, wrapped with thick bubble film and reinforced with double-sided hard cardboard to prevent bending and extrusion damage. All CDs are individually packed with anti-scratch sleeves and placed in sturdy cartons. All packages are affixed with obvious “Fragile – Handle with Care” warning labels and double-checked before sealing.
All orders will be inspected, cleaned and carefully packaged within 1–3 working days after payment confirmation. Processing time excludes weekends and public holidays. After dispatch, a tracking number will be issued for real-time logistics inquiry. Tracking information may require 24–48 hours to update normally.
International delivery time is 3–25 working days, depending on destination country, logistics transit and customs clearance situation. All delivery times are estimated and cannot be fully guaranteed. Delays caused by customs inspection, weather conditions, seasonal logistics congestion and policy adjustments are beyond our control.
All import duties, taxes and customs clearance fees incurred in the destination country shall be borne by the buyer. We provide complete official customs documents to assist smooth clearance.
If you receive damaged packaging, deformed, cracked or functionally defective records and discs, please contact customer service within 48 hours after delivery and provide order number and clear photo or video evidence. We will verify the situation and provide reasonable after-sales solutions to protect your legitimate rights.